At ChatPay, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our services, including our website and mobile applications.
1. Information We Collect
Personal Information: We may collect personal information such as your name, email address, phone number, date of birth, and payment card details when you register for an account, make payments, or engage with our services.
Transaction Data: Information related to your transactions, including the amount, date, time, and merchant details.
Device Information: Data such as IP addresses, device type, operating system, and unique device identifiers.
Location Information: We may collect your geolocation data when you use our app for location-based services.
Usage Information: Information about how you interact with our services, including access times, pages viewed, and links clicked.
2. How We Use Your Information We use the information we collect for the following purposes:
To Provide Services: To facilitate payments, manage your account, and deliver customer support.
To Improve Our Services: To enhance the performance and functionality of our app and website, and to develop new features.
To Communicate with You: To send you updates, security alerts, and support messages.
For Security and Fraud Prevention: To monitor, detect, and prevent fraud, unauthorized transactions, and other security issues.
To Comply with Legal Obligations: To fulfill our legal, regulatory, and compliance obligations.
3. Sharing Your Information
We may share your personal information in the following circumstances:
With Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and customer support.
For Legal Reasons: We may disclose information to comply with applicable laws, regulations, legal processes, or governmental requests.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that business deal.
4. Security of Your Information We take the security of your personal information seriously and implement a variety of security measures, including encryption, secure servers, and access controls, to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee its absolute security.
5. Your Privacy Rights Depending on your location, you may have certain rights regarding your personal information, such as:
Access and Correction: You may request access to or correction of your personal information.
Deletion: You can request that we delete your personal information, subject to certain exceptions.
Opt-Out: You may opt out of receiving promotional communications from us by following the instructions in those messages.
6. Third-Party Links Our services may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of those third parties.
7. Children’s Privacy Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.
8. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date.
9. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: Email:support@bantoochat.com
Bantoo Pay Africa SAS operates the PayChat website and mobile app, which provides financial services and other compatible services.This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Websites and the PayChat mobile app.If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.bantoopay.com, unless otherwise defined in this Privacy Policy.Information Collection and UseFor a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.Log DataWe want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.CookiesCookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive.Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.Service ProvidersWe may employ third-party companies and individuals due to the following reasons:To facilitate our Service;To provide the Service on our behalf;To perform Service-related services; orTo assist us in analyzing how our Service is used.We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.SecurityWe value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.Links to Other SitesOur Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.Children's PrivacyOur Services do not address anyone under the age of 18. We do not knowingly collect personal identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.Changes to This Privacy PolicyWe may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.Contact UsIf you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us by email on legal@bantoopay.com. Privacy Policy